I hope everyone has had a safe and eventful (in a good way) New Year's experience. It's now 2013 and as of 12:30 p.m. on this rainy, cool, and somewhat miserable outside day I have already been annoyed to the nth degree. Ain't life grand?
I'd like to pose my response to this latest annoyance in the form of an open letter to the offender. Feel free to play along if you're one of the six people that bought the home game. The rest of you can just read and enjoy!
Dear Netflix,
Hello. I am a long term subscriber to your service. I'm having a bit of difficulty and instead of calling a customer service number and trying to explain myself to Habib/Bob from the company you outsourced that darling little task to on the other side of the rock, I thought I'd just air my angst in writing and get it all out in the open.
Your technology contains an algorithm that suggests additional titles for a user based upon their individual viewing history. After extensive use and experience with your service, I'd like to make a very simple suggestion that you take a few moments and reprogram whatever version of HAL crossbred with GLADOS from Portal that you have running things over there to stop making suggestions based upon ONE FRAKKIN' VIEWING and at the very least PAY SOME GODDAMN ATTENTION TO WHAT PEOPLE ARE ACTUALLY WATCHING!
Obviously, no intelligent argument for change can be made without pertinent examples. Allow me to provide the following as cases in point:
1) I am a large, heterosexual man. Just because I choose to watch Kevin Smith's Chasing Amy does not mean that I suddenly need a suggestion bar full of Gay and Lesbian themed movies. Just because I watch a movie where Ben Affleck erroneously kisses Jason Lee does not mean that I wish to fill my days watching title after title of Macaulay Culkin's attempts at a lifestyle statement of a career after he finished puberty / playing at MJ's house. Thanks, but it's just not my thing.
2) Similarly, I am also not a lesbian even though I auditioned for the role on several occasions. Maybe it was the beard or the lack of flannel clothing, I'm not sure, but I never made it into the club. While I have to admit that The L Word was a pretty good show at the outset, I don't really have an interest in some Scottish show about an angsty lesbian photographer that somehow crept into my TV suggestions. Hey look, I'm all up for a bit of ye olde clam wrestling in my filmed entertainment like everyone else but should one movie choice really make you think I need outed in such fine style?
3) If I choose to watch one WWE special event after a few beers, I do not need to instantly know about all 542 documentaries on The Rock's pernicious hairstyle choices over the years. Dude can do the eyebrow thing. I get it. So can Leonard Nimoy. Move along, don't flood my screen with it.
4) I like the Transformers movies and anything Marvel can churn out. I'm a big kid, I get it. However, just because I enjoy some Michael Bay robot smack down and some good ol' fashioned Hulk-Smash-Everything-Because-He's-Awesome DOES NOT MEAN I NEED A SUGGESTION LINE FULL OF WHATEVER CLAPTRAP NICKELODEON IS SPEWING OUT THIS WEEK! For God's holy sake people! Are you serious? Other than being second in line behind Obama for nominations in the Anti-Christ runoff, SpongeBob Squarepants need not exist in my universe. Just, damn!
5) Along similar lines, please stop trying to foist some Chinese/Korean knockoff versions of currently/recently released titles thinking I'll be simpleminded enough to not know the difference. Transformers? Awesome. Transmorphers? As my five year old niece says: REAAAALY?
6) Also in the same vein, you have a kid-specific version of Netflix available. Why is it that if I watch a couple of DC animated movies that, by the way, are violent as hell, I get inundated with suggestions for Powder Puff Girls and for shit's sake The Power Rangers Movie?
7) I am not a high functioning retarded kid, regardless of what my wife may tell you on occasion. I watched one stupid MTV reality episode three years ago and the digitized version of a chronically masturbating Reese's monkey that runs this program is still convinced that I give such a flaming damn about Snooki and company that it keeps popping up on my goddamn suggestions!
8) I am not a huge fan of anime. I watched one or two years ago and haven't gone back since. Why in the world would I care to have a cue line full of doe eyed kids in sailor outfits fighting with samurai swords then suddenly raving about world peace while gang raping the newest Pokemon of the week? I mean come the hell on.
9) And lastly, please do not hand me the line about rating more titles will help make the suggestion process better and better for me. I checked. I have rated over 2,000 titles along the way. I think all it's done is confuse that damned aforementioned monkey.
In short Netflix, please do something about your suggestion system. As it stands now something in your computer system seems to believe I am a gay man who is considering lesbianism (and most likely a pre-op if logic follows) and has a fixation on wrestling documentaries, korean knock off movies, twisted ass anime, and reality television. This is the kind of thing that can lead to surveillance teams outside your house. Believe me, I watch enough Homeland to know what can happen. But wait, how would you know I watch Homeland... like most of the really good stuff on cable TV, IT'S NOT ON YOUR FRIGGIN' SERVICE YET!!!
Yours,
A Flabbergasted Customer